Policies & Terms

Can I pay in installments?

If you choose a monthly payment plan, you are responsible for the full and entire cost of the program, regardless of whether or not you complete it. The payment plan option is NOT a subscription fee that may be canceled at any time. In the event of a defaulted payment, we will contact you via email to reinstate the payment plan or invoice for a lump sum. In the event of 3 non-responsive emails, all accounts will be sent to an international collections agency for collection, and we reserve our right to use any legal means necessary and available to us to collect outstanding Fees owing to us including any costs incurred by us in the process.

How are installments processed?

You authorize 2478214 Ontario Inc.. to charge your credit card or debit card through PayPal, Stripe, or other payment processor used to process payment on our Site.  If any payment is recurring or made via a payment plan, you authorize our continued access to your financial information stored in any third-party payment processor we may use until your payment has been received in full and in accordance with any other payment terms accepted at the time of checkout.

What is your refund policy?

We have a no refund policy for all programs and services offered. Please reach out to us before purchasing any of our programs if you have any questions about what is included. We welcome upfront discussions to ensure you are comfortable and have a full understanding of your investment.

Cancelling or rescheduling 1:1 sessions

No one wins when we can’t provide you with the services you have purchased. So we try to accommodate rescheduling our sessions together within reason. We do require 48 hours notice to reschedule and sessions must be rescheduled within 14 days from their original booking.

Cancellations of a session fall into the “no refund” category.

What if I can’t attend live?

All of our calls are recorded so you can watch when your schedule permits. And because repetition is how we create new neurological pathways, you have access to all the recorded calls for the duration of your time in a program, and for 1 month for any workshop you attend so that you can watch as many times as you would like.

What if I miss a session or am going to be away for a period of time?

Don’t worry, because each session is recorded you can always catch up. Or if catching up is not an option, don’t worry - this work weaves rather than builds week over week. We will often go back to concepts more than once because we may hear things differently when we hear it again. You literally can not do anything ‘wrong’ in these programs. Each and every person will experience the program in the way that works for their life.

Fees

All fees listed on our site are in CDN dollars. We reserve the right to change our Fees at any time and without notice.